SHIPPING INFORMATION

What happens right after you click ‘buy’

Sometimes, an order needs a closer look before we can dive in. If that’s the case for your purchase, you’ll receive an email from us asking for a little extra authorization. The moment that step is cleared, our team at the site begins preparing your items immediately. Because we start so swiftly, making changes or canceling can become tricky once the gears are turning. We completely understand that plans can change, though, so don’t hesitate to get in touch—we’ll genuinely do our best to help if there’s still a window to do so.

How we get your order ready

Putting your order together usually takes a handful of business days. It’s more of an art than a precise formula, and some pieces might simply need a bit more attention than anticipated. The total time before a package reaches you is the combination of this preparation period and the actual journey with the carrier. The delivery estimates you spot on our website are drawn from real patterns we’ve observed in past shipments, so it’s best to view them as friendly guideposts rather than fixed promises.

When the outside world slows things down

You’ll probably see delivery timelines stretch a little during public holidays. That’s because the manufacturers and courier partners we work with tend to reduce their activity during those times, which is completely out of our hands at the site. The silver lining is that everything returns to its normal pace as soon as the holiday wraps up.